Services · Delivery, Setup & Teardown
Delivery, Setup & Teardown in Chicago
You booked the venue. We handle everything that goes in it.
Quick answer
Every Sterling rental includes professional delivery, full setup, and teardown by our crew. This is not self-service—we bring the equipment, set it up, and take it down. The setup fee is separate from unit cost and quoted upfront so there are no surprises.
Sizes & what's included
- Every rental includes professional delivery, setup, and teardown by Sterling's crew. This is not self-service.
- Setup fee is separate from unit rental cost—stated upfront and quoted with your order.
- Standard rental window: 1–6 hours; extended windows available as an add-on. Delivery surcharge may apply for difficult access or farther locations.
Setup fee is separate from rental cost — quoted upfront.
Who we work with
Corporate event planners who need reliable load-in and load-out, a dedicated day-of contact, and no surprises on setup fees or timing.
Wedding couples and coordinators who want the space set and struck by professionals so they can focus on the ceremony and reception.
Private hosts who want delivery, setup, and teardown handled so they can enjoy the party instead of managing equipment.
SIOTO Safety Seal Certified
Our equipment and operations are independently inspected and certified — not just insured.
Full-Service Crew
We deliver, set up, and tear down. You don't touch a thing.
Serving Chicagoland Since 2021
Four years of corporate events, weddings, and private parties across the Chicago area.
Here's exactly what happens when you book
Step 1 — You book and we confirm
Call or fill out the form with your date, address, and equipment list. We confirm availability and send a full quote — setup fee included, no surprises.
Step 2 — Our crew handles everything on-site
We arrive within the agreed window, deliver the equipment, and set everything up. After your event we return for teardown and removal.
Step 3 — We come back and take it all down
After your event, our crew returns for teardown. You walk away — we handle the rest.
Note: Setup fee is separate from the equipment rental cost and is quoted upfront. No hidden fees added after booking.
Common questions
Is setup included in the rental price?
Delivery, setup, and teardown are included in every Sterling order. The setup fee is separate from the per-item rental cost (e.g. tent, tables). We quote both in your total so you see the full price before you confirm.
Do I need to be there for delivery and pickup?
Not always. Many clients are working or coordinating multiple vendors. The key is access: we need a clear way into the site and a point of contact who can answer questions if something changes. When you request a quote, tell us if you’ll be on-site or if a venue contact will meet the crew.
How much does delivery cost?
Delivery cost depends on your location, site access, and what you’re renting. We include delivery, setup, and any access-related costs in your quote so you see the full number before you commit. Share your venue address (or zip code) and date and we’ll provide an exact total.
What is the typical delivery window?
We agree on a delivery window when you book. For a confirmed arrival time instead of a general window, priority scheduling is available as an add-on. We’ll confirm timing as the event approaches.
What do I need to have ready before you arrive?
Clear access and a clear setup area. Make sure the crew can unload, gates are unlocked, and the setup area is free of vehicles and obstacles. For venues, share loading and access instructions (dock, service entrance, elevator/stairs, and on-site contact). Smooth access means smooth setup.
Can you deliver the day before my event?
Sometimes. Day-before delivery depends on availability, venue rules, and the type of installation. If you need day-before setup, tell us when you request a quote and we’ll confirm what’s possible and include any extended window in the total upfront.
Can I book last minute — like a week before my event?
Sometimes, depending on availability and what you need. Peak-season weekends book out fastest, and larger tents and packages are harder to schedule last minute. Call (773) 692-7576 or send your date and venue through the contact form — we’ll confirm availability quickly.
Can I make changes after I book?
Often, yes—depending on availability and how close you are to the event. If your guest count changes or you want to add items like sidewalls, linens, stages, or games, contact us as soon as you know. The earlier you update the order, the more flexibility you have.
Can you deliver to a park or public venue?
Yes, when the venue allows and we have clear access for our truck and crew. Permits and venue rules are your responsibility. Share your venue and any access details when you request a quote so we can confirm feasibility.
What happens if something gets damaged during my event?
Accidents can happen. We’ll walk you through responsibility and any applicable charges in plain language during booking so there are no surprises. If something is damaged, let us know right away so we can document it and resolve it quickly.
What if my event location has difficult access?
We’ll ask about access when you book—elevators, stairs, long carry, or restricted parking. A surcharge may apply for difficult access; we include it in your quote upfront so there are no surprises on the day.
How long does setup take?
It depends on the order—tent size, number of tables and chairs, stage, and site access. We’ll give you a realistic window when you book. Our crew works efficiently; we’ll coordinate so setup is complete before your event start.
What time will the crew arrive?
We confirm the delivery window when you book. For a specific arrival time, add priority scheduling. We’ll communicate as the date gets closer so you and your day-of contact know when to expect us.
Ready to confirm delivery and setup?
Tell us your date and location — we'll confirm availability and send a full quote.